The good customers make the days better though. Send sarcastic emails about how to improve efficiency, productivity and other corporate jargon. CONVERGYS hires 200 people to do work which should be done by 2000 people, you keep talking and talking and talking without breathing, i rememeber the beep sound you disconnect 10 calls you get 10 beeps in a second thats their call flow(incoming) pathetic, moreover they dont allow you to login for 1.5hrs from your shift time thats their meeting time every day, 1.5 waste hours each day apart from 8 hr login and the team leader will strip you each day, plus 2.5 1 way cab time maximum for any agent as a policy , that means if some one coming to gurgaon from noida will travel 5hrs a day if first pick up and last drop. Seeking a great Customer Service/Call Center Representative! We are located in Woodland Hills, California, just outside of Los Angeles and have an office in Krakow, Poland. I followed the first strategy until I was fired for going off-script and taking too long on handle time — two weeks after winning a customer service award from corporate for outstanding post-call customer satisfaction survey results. I worked in Call Centers but in Canada where judging from the comments employers seems to treat employees better ( we have provincial labor laws which make it very difficult to fire someone after a year service and a culture that values that others think well of us). It's like when you quit halfway through the year, but you've used more than half of your PTO and you have to pay it back. Get started on your call center job search on call-center.jobs.net today. I have zero autonomy during my shift. 25 Unemployment Call Center Representative jobs available on Indeed.com. We’re located off shore and we have an American account so our awake and sleep time are in a topsy turvy. Your methods seem to be an improvement to the overall attitude of most callcenter managers. That client called the shots. Or maybe like you and me they are just using the job to pay bills while looking for a suitable position. TOLERANCE ! Apply for Senior Manager, Customer Experience - Call Center Operations and Technology job with Abbott Laboratories in United States - California - Alameda. A callcenter job can (sometimes just barely) pay the bills for the short term, but the job does suck majorly and I am always turning out applications and resumes for something better. update: my abusive boss was fired after I complained about her — what do I say to coworkers? Take 12 minutes every hours, for example, and that's 10%. We couldn't keep our productivity high enough for my particular client and we lost it, 300 people lost their jobs and we all wished we had worked harder. In this group we'll eliminate the noise and spoon feeding. Search from 4,000+ jobs in UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Jordan and Lebanon. I think this is one reason why customer service has declined. I get that part. 2.) Some employees do the math as the OP did, and see if you account for the two breaks, that leaves 18 minutes they "have" to use. The call monitoring gets me because they say we must “hit” all the points they want, like “welcoming the customer”, using positive words/phrases, SMILING, using an upbeat tone, speaking in a professional manner (not using slang, such as nope or yeah). Select your region. A place for call centre/call center workers to discuss all things call centre related! But that’s not it; the issue is that you’re taking breaks during the day on the assumption that you’ll have a full 8-hour day to make your 90%, but then they send you home early without warning, which throws your numbers off. I’d love it if any readers with call center experience weighed in on this one. What do other people there do, people who do regularly hit 90% or above? Call Center and BackOffice jobs has 10,360 members. and these call centers cant treat us like humans ever..so i pray for all those of u out dere workin in callcenters may get a better job. you may find that u can log in manually with your handset and not have to wait for the computer to reboot so u won’t be “late”. And its getting worse..up until 2 YRS ago we had stats to maintain but they were reasonable to obtain. The national average salary for a Call Center is $28,499 in United States. Search by category or state. for real? The clients and their metrics. I hope that by now you have been able to GET A REAL JOB. Most supervisors know less than the agents but push and kick them whenever they can. Any emotional energy expended over policy in your call center is wasted energy. You should get used to being expected to treat your customers in a manner in which you would not like to be treated yourself. negotiating an offer to keep existing job, http://en.wikipedia.org/wiki/Right-to-work_law, updates: the inappropriate boss, the small gifts, and more, the wrong Santa, the mushroom casserole, and other stories of office holiday mayhem, update: my boss wants to give me his kidney — but I don’t want it. I’m quite content where I am and not ashamed of it. I just hate the way the y prance around visiting and joking with each other while at the same time enforcing stats which they themselves do not have to answer to. So much pressure in the name of money. I’m not sure what to do. we don’t have mandatory overtime anymore, persay, but it’s encouraged. They have a law about an unpaid meal break but it doesn't apply to call centers. Busca y aplica a mas mejores ofertas de empleo. Call-Center, you 're talking about unionization loopholes in the us as person... 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